At Designwave j.d.o.o. we are committed to protecting the privacy and personal data of our customers, users, and website visitors. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights concerning your personal data, in compliance with the General Data Protection Regulation (GDPR) and Croatian data protection laws.

 

Data Controller

Designwave j.d.o.o. is the data controller responsible for processing your personal data. Our contact details are:

Company Name: Designwave j.d.o.o.
Registered Address: Široli 16D, Viškovo, Croatia
Email: support@designwave-agency.com

 

Personal Data We Collect

We collect and process the following types of personal data from you when you use our services:

• Contact Information: Name, email address, phone number, company name, and address.
• Payment Details: Bank account information, billing details, and transaction history.
• Website Usage Information: IP address, browser type, operating system, and website usage data collected via cookies and similar technologies.
• Project Information: Any content or information related to design projects, including files, images, and preferences you provide for your project.

 

How We Use Your Data

We use your personal data for the following purposes:

• Providing our services: This includes processing orders, delivering design services, and managing projects.
• Communicating with you: We may contact you via email or phone for project updates, customer support, or marketing (with your consent).
• Processing payments: Your payment details are used solely for processing transactions related to our services.
• Improving our website: We analyze usage data to enhance user experience and ensure website security.
• Complying with legal obligations: We may need to process your data to comply with Croatian and EU laws.

 

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Performance of a contract: Processing is necessary to fulfill the contract you enter into with us.
• Consent: We rely on your explicit consent for activities such as marketing communications.
• Legitimate interests: We may process your data to improve our services, secure our website, or prevent fraud.
• Legal obligation: We may process your data to comply with Croatian and EU laws.

 

How We Share Your Data

We do not sell or rent your personal data to third parties. However, we may share your data with the following:

Service Providers: We use third-party vendors to support our business, such as payment processors, web hosting, and analytics services. These vendors process your data on our behalf and under strict confidentiality agreements.
Legal Authorities: We may disclose your personal data to regulatory or legal authorities when required by law.

 

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When your data is no longer required, we will securely delete or anonymize it.

 

Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits.

 

Your Rights

Under GDPR and Croatian law, you have the following rights concerning your personal data:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Erasure: You can request that we delete your personal data under certain conditions.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to our processing of your personal data for direct marketing purposes or based on legitimate interests.
• Right to Restrict Processing: You can request that we limit the processing of your data under certain circumstances
• Right to Withdraw Consent: If you have given consent to process your data, you can withdraw it at any time.

To exercise your rights, please contact us at: support@designwave-agency.com.

 

Cookies and Tracking Technologies

We use cookies and similar technologies to track your activity on our website and improve your experience. Cookies are small data files stored on your device that help us understand website usage and provide personalized content. You can manage your cookie preferences through your browser settings.

 

International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we will ensure it is protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission or other legally recognized mechanisms.

 

Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes via email or by posting a notice on our website.

 

Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at: support@designwave-agency.com.

 

This Privacy Policy was last updated on October 5th, 2024.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.